Frequently Asked Questions

Shipping & Delivery

How much is delivery?

Delivery is free on every order, to every country we ship to. There is no minimum spend and nothing added at checkout.

Do you ship internationally?

Yes. We ship to the United Kingdom, the United States, the European Union and Australia. Use the country selector in the header to switch — prices update to your local currency.

How long does delivery take?

Estimated delivery from the date you order: UK 8–14 days, US 7–15 days, EU 8–16 days, Australia 8–16 days. These are estimates rather than guarantees. You will receive a tracking number by email once your order has been dispatched, where available. Full detail is on our Shipping Information page.

Will I be charged customs or import duty?

No. Any import duties or taxes are already included in the price you pay, so there is nothing further to pay on delivery. If a carrier ever asks you for a customs charge, send us the paperwork at support@justimagine.mobi and we will reimburse you.

How do I track my order?

Once your order is dispatched you will receive an email with your tracking number and a link to follow your shipment. If you have not received a tracking email within 5 business days, please get in touch.

Orders & Payment

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover, Diners Club, Maestro and UnionPay, plus PayPal, Shop Pay, Apple Pay and Google Pay. All card payments are processed securely through Shopify Payments. We never store your card details.

What currency will I be charged in?

Your own. Prices display in pounds, dollars, euros or Australian dollars depending on where you are, and that is the amount you are charged.

Can I cancel or change my order?

If your order has not been dispatched yet, we can usually modify or cancel it. Email support@justimagine.mobi as quickly as possible with your order number.

Returns & Refunds

What is your returns policy?

Wherever you order from, you have 14 days from receiving your order to tell us you want to return something, and a further 14 days to send it back. Items should be unused and in their original packaging. Full detail, including the legal rights that apply in your country, is on our Returns & Refunds page.

Who pays for return postage?

If an item is faulty, damaged, incorrect or not as described, we do. Otherwise return postage is yours to cover.

My item arrived damaged — what do I do?

Email support@justimagine.mobi within 30 days of delivery with photos of the damage and your order number. We will arrange a replacement or full refund at no cost to you.

Products

Are your products genuine?

Yes. All products sold on JustImagine are sourced from verified supplier partners. We review every listing for quality and accuracy before it goes live.

Still have a question?

Email support@justimagine.mobi or use our contact form, and we will respond within 1–2 business days.