Returns & Refunds

Last updated: July 2026

We want you to be happy with your purchase. Please read this policy carefully before placing an order.

Your Statutory Rights

Under the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013, you have the right to:

Return most goods purchased online within 14 calendar days of receiving them, without giving a reason (cooling-off period).
Receive a refund if your item is faulty, not as described, or not fit for purpose.

These rights are in addition to any further goodwill arrangements we may offer at our discretion.

How to Request a Return

To start a return, get in touch through our contact form within 14 days of receiving your order. Please include:

Your order number
The item(s) you wish to return
The reason for your return (not always required, but helpful)

We will respond within 2–3 working days with return instructions. Do not send items back without contacting us first.

Condition of Returns

Items must be returned unused, in their original packaging, and in a resaleable condition. Items that have been used, damaged, or are missing original packaging may not be eligible for a full refund.

Return Shipping Costs

Unless an item is faulty or not as described, the cost of returning goods is your responsibility. We recommend using a tracked postal service, as we cannot accept responsibility for items lost in transit.

Refunds

Once we receive and inspect a returned item, we will process your refund within 14 days. Refunds are issued to the original payment method. Original shipping costs are non-refundable unless the item was faulty.

Faulty or Incorrect Items

If you receive a damaged, faulty, or incorrect item, please contact us within 30 days of delivery through our contact form with photos of the issue. We will arrange a replacement or full refund at no cost to you.